Returns & Exchanges
At Trilogy Natural Products AU, we want you to be completely satisfied with your natural skincare journey. If a product isn't right for you, we offer a 30-day return policy for items purchased directly through our website.
Check Eligibility
Ensure your item is unopened, in its original packaging, and was purchased within the last 30 days to qualify for a full refund or exchange.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization number and shipping instructions.
Pack and Post
Securely package your products and clearly mark the exterior with your authorization number before sending them back to our Australian distribution center.
Processing and Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing