Frequently Asked Questions
Everything you need to know about our natural skincare and your shopping experience.
Are Trilogy products 100% natural?
We pride ourselves on using high-quality, natural ingredients. While the majority of our range is 100% natural, some products contain safe, nature-identical preservatives to ensure product stability and shelf life.
Do you offer free shipping within Australia?
Yes, we offer free standard shipping on all Australian orders over $50. For orders under $50, a flat rate shipping fee of $8.95 applies.
Is Trilogy skincare cruelty-free?
Absolutely. We are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.
What is your return policy?
If you are not completely satisfied with your purchase, you can return unopened products within 30 days for a full refund. Please contact our support team to initiate a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.